Spark's Christmas close-down datesTo allow our teams to take a break over the holiday period, the following reduced levels of service will apply:
Service type |
Time period (inclusive) |
Status |
Implication |
Spark network and ICT |
13 December 2021 to
17 January 2022 |
Service brownout |
Work limitations in place. Any major changes requested within our network will be reviewed and prioritised with a view to limiting change and preventing loss or degradation of service to customers. Includes configuration, build work and software loading.
Please note, this work restriction does NOT affect fault fixing, restoration or individual customer configuration work. |
Spark network and ICT |
22 December 2021 to 10 January 2022 |
Service blackout |
All work restricted. Only critical fault repair work undertaken. |
Customer provisioning |
23 December 2021 to 12 January 2022 |
Service blackout |
All data provisioning work restricted. Only emergency data provisioning work undertaken. |
MVNO |
23 December 2021 to
4 January 2022 |
Service blackout |
All work restricted. Only critical fault repair work undertaken. Self-service functions operating as normal 24/7. |
Contacting our Service Team during the holiday period
Spark Wholesale (wholesalesupport@spark.co.nz) will be unavailable to respond to emails between 23 December 2021 and 4 January 2022 (inclusive).
For critical service escalation queries during this time, please call 0800 255 999, option 9. If your query isn’t urgent, please email wholesalesupport@spark.co.nz and we will respond from 5 January 2022.
All other Spark service channels will be unavailable between 23 December 2021 and 12 January 2022 (inclusive). Full service via all channels will resume as normal from 13 January 2022.
All Customer Assurance fault services will continue to operate as normal throughout the above period.
If you need further clarification on the above and how it may affect your business, please contact our Chapter Lead – Service Management, Jeff Wood, on +64 (0)27 444 1257 or jeff.wood@spark.co.nz
Thank you for your continued business and we look forward to catching up with you in 2022.
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